Access Keys:

How do you rate this information / service?

Translate this web page

FAQs & contact us

Skip main menu

What is Connecting Cumbria?

Connecting Cumbria came into being in 2012 when Cumbria became the pilot for the Broadband Delivery UK Superfast Programme working in partnership with BT and subsequently Openreach on Phase 1 and Phase 2 of the Connecting Cumbria programme on the delivery of fibre broadband services across Cumbria.  Connecting Cumbria has since evolved and is now the key driver for the Digital Infrastructure Strategy for the county as it continues to drive all aspects of Digital Connectivity to ensure maximum coverage across Cumbria.

Superfast contract archive documentthis external link will open in a new window

Digital inclusion

What are the different types of technology used to provide broadband?

Find out about the different methods of broadband provision herethis external link will open in a new window

Why can`t you tell me when my specific area is going live?

There are many factors which govern the information which the Connecting Cumbria team have available to them with regard to the delivery of improved services across Cumbria.  

Please contact the team at with enquiries specific to your area.

How do I order upgraded broadband?

Find out which network providers operate in your area at external link will open in a new window

Can you share any information on the superfast contracts with BT?

[collated information about the closed contracts and what was delivered]

I am a service provider, what can I do?

Please contact the team at should you wish to feature on the service or network provider sections of this website.

Please note we are unable to host commercial comparison website information.

I`m in an enabled area but can`t upgrade my broadband. Why not?

We would urge consumers to shop around a variety of suppliers as not all offer services in all areas of the county.

Another reason for not being able to upgrade your service is that the cabinet which serves your property has reached capacity meaning that no further orders can be placed.  If this is the case, consumers should contact Openreach to report the capacity issue for resolve.

What is a UPRN and how do I update for my property?

Unique Property Reference Numbers (UPRN) are the unique identifiers for every addressable location in Great Britain. You can find out more about UPRNs at Unique Property Reference Number | Power of UPRN | GeoPlace LLPthis external link will open in a new window  and you can look up a property’s UPRN at external link will open in a new window 

Property information associated to a UPRN should be kept up to date via a range of processes but sometimes properties that are occupied can be misclassified as: 

• Demolished

• Planning permission granted

• Under construction

• Unoccupied / Vacant / Derelict

If this has happened, then it can prevent that property being considered for the targeting of public funding through voucher schemes or other broadband improvement programmes. 

If your property has been misclassified then please use the Errors and Omissions process which is managed by Ordnance Survey - external link will open in a new window – you will need to register for an Ordinance Survey login but this is a free process. Ordinance Survey will then pass your query to the appropriate Planning Authority who will investigate and update the UPRN data as appropriate.     

If you wish to contact your planning authority directly with respect to your property’s UPRN then please use the following contacts and mark for the attention of the ‘Local Land & Property Gazetteer Custodian’: 

Cumberland Council -

Westmorland and Furness Council -