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Getting a basic broadband service

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Fed up of slow broadband? Unable to receive fibre broadband? Check if you can receive a subsidy to get better broadband now.

A subsidised alternative technology broadband installation is available if you cannot currently access a broadband service with a speed of at least 2 Mb per second by any other means.   

The Government through its Broadband Delivery UK team, a part of the Department of Culture Media and Sport, has made a commitment to provide every home and business in the UK with access to a basic broadband service so that browsing the web and keeping in touch with families and friends is easier.  This subsidy scheme provides support towards the cost of equipment and installation of alternative broadband technology (such as satellite, fixed wireless, 4G or community built broadband) connection so that a basic broadband service can be purchased for a first year cost of no more than £400 (taking account of any upfront costs and the 12 month service charges).

Its important to remember before you apply for this subsidey that if fibre broadband has been deployed in your area your existing connection will not automatically go faster therefore you should check whether you may already be able to order an improved broadband service using the checker - external link will open in a new window. Please note taking out a broadband service under this Scheme will not prevent your premises from being considered for superfast broadband in the future. 

If, after checking all of you broadband options, you believe you cannot access a speed of at least 2 Mb per second you may choose to apply for a subsidy. Please read the scheme guide in full to ensure you understand this scheme and your responsibilities under it – Scheme Guidethis external link will open in a new window.

If there is anything you are unsure of you may also want to check out our list of Broadband Delivery UK Better Broadband Subsidy Scheme FAQ’sthis external link will open in a new window.


Applications take up to 30 days to process and if you are eligible we will send you an email with a subsidy code and instructions on how to get a subsidised installation with any Broadband Delivery UK approved supplier.

Aggregating your subsidy with others in your community - There are many communities around the UK, including several in Cumbria, who are considering working together with their chosen supplier to consolidate their subsidies to develop new broadband networks and services.

Please see below all the currently approved Broadband Delivery UK suppliers for this scheme offering services in Cumbria.