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Broadband for business

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Enjoy a superfast online business experience

For businesses it's the upload speeds that really make a difference. Faster broadband enables small businesses to work faster and more efficiently, reducing the need to travel. Having faster upload and download speeds also means small businesses can benefit from job creation and business expansion.
Grow Business
Case study - Base 3
Case study - Friars

Superfast broadband allows you to make your marketing digital, with the ability to reach customers through new, faster and easier to track communications options like Facebook and Twitter.

A deeper conversation

No more barriers

Improved customer relations

Social media and digital marketing can enable you to have engaging, two way conversations with potential customers.There are no geographical boundaries, so your new customers could be everywhere and anywhere.Cloud based Customer Relationship Management (CRM) systems mean you have access to the same tools as larger companies – with all the same benefits, but for a fraction of the cost.

World leading business BASE 3 take full advantage of Superfast services in Cumbria "Superfast broadband has benefitted our business greatly.''

Ian Mc Donald, Director of Base 3

Base 3 Image


Base 3 Systems was founded over a decade ago by a group of specialists in the development and deployment of business intelligence solutions.  They have recently expanded their operations by opening a new office in Ulverston and are taking full advantage of the availability of superfast fibre broadband.

Ian Mc Donald, Director of Base 3, explains the difference the availability of superfast broadband has made.

“Base 3 currently has 50 staff and recruits 8 graduates at a time. This year we will be running a minimum of 3 intakes.  The business is a specialist SAS systems consultancy and is the largest SAS-only consultancy in the UK.  The company was formed in 1996 and has since started over 300 IT careers in this specialist area.  Our client base is pure blue chip, spread throughout the UK.

Now that we have upgraded to superfast broadband the faster speeds make basic maintenance very simple and everything is a lot less time consuming.  Whilst it is not a vital service it is an extremely attractive option and I am very pleased that we have taken it up.

As a result of having improved superfast broadband our staff are able to communicate between offices much more efficiently enabling a whole new level of remote working which was not feasible on a standard line.  This has a very positive impact on the quality of the work that we do.

In real terms, when we update our software, which means downloading 1GB of data, this is completed in two minutes rather than 30+ minutes it used to take."


"Superfast broadband has enabled us to communicate more efficiently''

Michael Webster, Director of Friars

Friars photo

Friars specialise in luxurious chocolates, gifts and treats online and in store.  The company was established in 1927 as a family business and remains in the same family to this day.  They have high street stores located in Keswick and Ambleside and an e-commerce website specialising in fulfilling corporate orders for businesses ranging from small hotels through to multinational corporations.

Michael Webster, Director of Friars, explains the difference the availability of superfast broadband has made to his business.

“We were struggling with communication between our two stores prior to the arrival of superfast broadband in the area.  Improved speeds have enabled the implementation of Voice over IP technology which has vastly improved communication between the two stores, making it feel as though you are ‘in the same room’ and allowing for remote desk top activity and the sending of large files for bespoke packaging at a significantly faster speed.”

“Now that we have upgraded to superfast broadband, the basic maintenance of our website is much less time consuming and is now mobile friendly.  Our ability to carry out e-commerce work has improved, as has the browsing of supplier catalogues online.”

Friars customer base is described as 20% from within Cumbria, and 80% from outside of the county.  Internet sales make up 15% of their business with the remainder being retail associated.  Staffing wise, the company’s workforce includes 19 full time staff and 5 part time staff across the two stores.  Michael believes that improved broadband services can only support the company in reaching its full potential.

Michael said “with regard to our upgrade, we found this to be a very positive experience; we remained with our existing provider and found the upgrade cost to be minimal to that of our previous service”.

Michael would urge other businesses to look into the possibility of upgrading in order to reap the benefits a faster service can offer. external link will open in a new window

017687 72234

Friars of Keswick – 6-8 Market Square, Keswick, Cumbria, CA12 5JD

Friars of Ambleside – Eloise House, Market Place, Ambleside LA22 9BU

Improve efficiency
Case study - Hawkshead Brewery

Superfast broadband allows you to make your marketing digital, with the ability to reach customers through new, faster and easier to track communications options like Facebook and Twitter.

Work from anywhere

Work smarter

Reduce your assets

Cloud based document sharing means you can work from anywhere. Fibre broadband at home means you can even catch up in the garden!Now you can share assets and even collaborate on documents in real time. And high quality videoconferencing means you can be sure you’re seeing eye to eye.Say goodbye to costly investments in IT systems, and all the pain of upgrades. Let the cloud be your datacentre, and switch to simple pay as you go payment options.

Cumbria Based Hawkshead Brewery take advantage of superfast services in Cumbria

"“Access to the internet is an integral part of our business and upgrading to fibre for us was a no-brainer”

Gemma Greenbank, Hawkshead Brewer


Hawkshead Brewery


 Being one of the most successful of the new wave of independent breweries which have ignited public excitement about beer and furthered the renaissance of the British brewing industry, the Hawkshead Brewery brew distinctive, flavourful, modern beers, made by people who love beer for people who love beer.

The company, based in Staveley Mill Yard, employs 20 full time staff.  They deliver their products widely throughout the North of England and also abroad and have their own bar open to the public every day based at the brewery in Stavely.

Gemma explains the problems the business faced prior to the upgrade to fibre broadband.

“Prior to the arrival of fibre broadband, at certain points in the day our existing service would drop to the point where we were unable to carry out business as usual”.

“Our business relies on broadband for the maintenance of our website, online sales, email communications, accessing orders, social media and for premises based customer payments and access to wifi”. 

“It was getting to the point where at certain times of the day we were unable to access or provide key services.  For example, our bar offers free wifi to customers.  When this was not available it led to complaints and potentially the loss of sales from frustrated customers.  We have clients in Hong Kong, Italy and Sweden, the most effective communication here is via broadband but at times this was not possible which reflected badly on our professionalism.

The upgrade to fibre broadband has significantly improved the Hawkshead Brewery team’s ability to continue with ‘business as usual’.  Gemma tells us how this has been the case.

“Now that we have upgraded to fibre broadband we can operate ‘business as usual’ at all times of the day.  Customers are much happier with the consistent service we can provide.  Behind the scenes we are able to maintain our website more effectively with the uploading of images and information relating to our beers much quicker, we can always participate in online communications, keep on the front foot when it comes to social media and deal with orders and enquiries there and then”.

With regard to their upgrade, Gemma said “We shopped around for different quotes before upgrading and went with our existing telephone supplier who matched the cheapest quote we received.  Our monthly payment is now less than that of the service we were receiving prior to the upgrade!”

Gemma would encourage other businesses to get on-line, “Access to the internet is an integral part of our business and upgrading to fibre for us was a no-brainer, it provides us with a reliable (and faster) connection, vital not just for day-to-day sales, email and social media but for file sharing and communicating with export contacts.”


Hawkshead Brewery - external link will open in a new window

Mill Yard, Staveley, Cumbria LA8 9LR

Brewery: 01539 822644

The Beer Hall: 01539 825260


Manage change
Case study - Purplepig IT

Your business will be able to respond to market conditions at greater speed. Also, you can deal with new regulations and procurement guidelines, without all that waiting around. Why? Because superfast broadband lets you move your systems into the cloud without worrying about whether you can all access them reliably. Upgrade, compliance and security become someone else’s problems.

Cope with ease

Keep up-to-date

React quickly

Deal with regulatory compliance without having to manage and implement costly system upgrades. Rent cloud-based services with the updates included in the monthly costs.When it’s this fast to upload and download content, you don’t have to keep that outdated catalogue on your laptop. And your customers benefit too; uploading web site content – even video – takes seconds, not hours.Time is of the essence in business, and now you'll have the speed to react to change.

Purplepig IT

"Thanks to fibre broadband - we're becoming known for the fast services we're able to provide.''

Gary Robinson, Technical Director




Purplepig IT provides managed IT and hosted services to businesses across Northern England. Based in Chorley, Lancashire, it upgraded to BT Infinity for Business in November 2011 and gets average speeds of 39Mb/s download and 9Mb/s upload.

Purple pig logo

How it helped

  • Reputation building
  • Winning new business

This meant

  • Improved productivity
  • Better customer service

Impact on productivity

The challenge

The internet was simply too slow and the company didn’t want to lease Ethernet based internet products as it was cost prohibitive.

The solution

The enhanced capacity and speeds of fibre broadband has enabled Purplepig IT to offer a broader range of services to customers, including managed Microsoft Exchange and cloud services.

Work flexibly
Case study - Scruffy Dog

Every business relies upon customer, product and commercial data. Now it will be easier to protect these valuable assets and resources – and you can feel confident they are backed up and easy to recover, in an instant.

Hassle-free back up

Recover data


Now it only takes a few minutes to back-up (or restore!) valuable information.Without your customer and billing data your business wouldn’t last a fortnight. Make sure that they are backed up offsite, and securely archived. Don’t leave your business dependent on that ageing server under your desk!You can access your data, files and information easily and securely – and from anywhere.

Scruffy Dog Media using superfast services in Cumbria to work more flexibly

Scruffy Dog

Imagine being a digital video production company and having to wait at least 48 hours for a courier to deliver your latest work on a hard drive to your client to get their feedback.

Until last year, that’s the wait Scruffy Dog Media used to be faced with when communicating with its client, Mattel, in America.

Based in Cleator Moor, a small town in Cumbria, Scruffy Dog Media writes and produces educational programmes and content for children for big names such as Thomas the Tank Engine and Bob the Builder.

Fast forward 12 months and now large 8Gb files can be sent over the internet in minutes thanks to superfast fibre broadband. So while their local courier companies may now have more time on their hands, Scruffy Dog Media are looking forward to a busier future. And fibre broadband is enabling them to build up a relationship with their big name clients in Canada and Los Angeles as though they are based in the next town.

Lorna Hardy, producer at Scruffy Dog Media, explains what fibre broadband has meant for their business, “When we had our old broadband, it was quicker for us to do the 80 mile round trip to Carlisle to upload a video. Now not only does superfast fibre save us travel and courier costs, it also frees up more time to enable us to work on other business. Without it we definitely wouldn’t have some of the clients we do now.

“We currently have five full time staff and have just moved into bigger offices to allow us room to grow, something that would not be possible without the extra work we’ve taken on as a result of the time we’ve saved with fibre.”

Lorna has also noticed an additional benefit as the fibre is rolled out across Cumbria when the production crews are out and about filming in places such as Alston, the highest market town in England. “The weather is so changeable in Cumbria, particularly in winter, that I need to let the crew out on the road know whether certain routes are passable or not and direct them alternative ways.

“Since fibre broadband has become more available across the county, I’ve found that the free wifi I can pick up in hotels or cafes and restaurants has improved so much that I can easily access the traffic reports online when I’m out and about.”

Scruffy Dog Media’s fibre broadband was delivered thanks to Connecting Cumbria. Find out more

Find out more about Scruffy Dog Media external link will open in a new window

Cut costs
Case study - UKnetweb

Superfast broadband gives your business the means to take-up services that can have a very real impact on your bottom line.  For example, technologies Voice Over IP solutions and video conference conferencing.

Cut IT costs

Cut travel costs

Save time

You can minimise the expense of technology infrastructure by moving to cloud based services for CRM, billing and support.Why travel to meetings when you can video conference?Time is money. With faster upload and downloads, you'll all work more efficiently.


"Superfast broadband takes us into the superleague.''

Toby Parkins, Managing Director

 UK Net Web

UKNetWeb is a technical web development company, and one of the first businesses in the UK to benefit from Superfast download speeds of 100Mbps. With 7 staff, the company provides high quality web software solutions for a wide range of international clients


 Uk Net Web logo


How it helped

  • Quicker file transfers
  • Improved collaboration with clients through video conferencing
  • Multiple users online at the same time with no slowdown
  • Data could be backed up to the cloud


This meant

  • Increased productivity
  • Strengthened customer relationships
  • A competitive edge
  • Reduced storage costs


Impact on productivity

Time saving

Superfast has saved us loads of time on particular tasks, especially where we’re transferring large amounts of data for the eCommerce sites we develop. The impact on productivity has been phenomenal - when we’re synchronising websites, a task that might have taken an hour before now takes 5 minutes.

Client collaboration

Now we have Superfast we can take collaborative work with clients to the next level. We now offer a new service to clients whereby they can log into our archive systems to check out software codes, it’s far more effective and saves a huge amount of time.

Video conferencing

We now carry out regular review meetings with all our clients, and make these meetings more effective through desktop sharing and video conferencing on Skype. The quality of the video and the synchronisation is brilliant now we have Superfast broadband! This makes the meetings so much more productive.